Legal
Vokeva AI ("Vokeva", "we", "us", or "our") operates the vokeva.com website and the Vokeva AI platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using Vokeva, you agree to the collection and use of information in accordance with this policy.
When you create an account, we collect your name, email address, company name (optional), and password (stored as a hashed value — we never store plaintext passwords).
We automatically collect information about how you interact with the platform including: pages visited, features used, agent configurations, call and chat volumes, and error logs. We also track your monthly usage (voice minutes, chat messages, and support tickets) to apply your free allocation and process any credit top-ups.
When your AI agents handle calls or chats, we store transcripts, call recordings (if enabled), and conversation summaries. This data is associated with your account and is used to provide the service.
Vokeva operates on a usage-based model. When you top up your account, payments are processed manually via email — we do not store credit card numbers or banking details on our servers. Billing correspondence is retained for accounting and legal purposes.
If you contact us by email, we keep a record of that correspondence including your email address and the content of messages.
We do not use your data or your customers' conversation data to train AI models. Your data is yours.
We do not sell, trade, or rent your personal information to third parties. We share data only in the following circumstances:
Your data is stored on servers hosted by Supabase (PostgreSQL database) and Render (application servers). All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
We retain account data for as long as your account is active. Call transcripts and conversation logs are retained for 90 days. You may request deletion of your data at any time by contacting us.
We use essential cookies for authentication (to keep you logged in) and analytics cookies to understand how the platform is used. We do not use advertising cookies.
You can control cookies through your browser settings. Disabling essential cookies will prevent you from staying logged in.
Depending on your location, you may have the following rights:
To exercise any of these rights, email privacy@vokeva.com.
Vokeva is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided personal information, we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a notice on the platform. The "Last updated" date at the top of this page reflects the most recent revision.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Privacy enquiries: privacy@vokeva.com
General support: support@vokeva.com