Everything your
AI support team needs.

Inbound call handling

Provision a phone number and your agent answers every call, 24/7. No hold time, no IVR menu.

Outbound calling

AI places calls for sales follow-ups, appointment reminders, or survey collection.

40+ realistic voices

Choose from ElevenLabs or OpenAI voices across English, Hindi, Arabic, Spanish, French, and more.

Barge-in (interruption)

Customer can interrupt the agent mid-sentence — it stops, listens, and responds naturally.

Voicemail detection

Automatically detects voicemail and leaves a custom message, then logs the outcome.

Human handoff

When the agent can't help, it transfers to a human with the full conversation context pre-loaded.

Embeddable widget

One JavaScript snippet. Works on any website, WordPress, Webflow, Shopify, or custom HTML.

Fully customisable

Match your brand — custom colors, position, greeting message, and agent name.

Auto language detection

Detects the visitor's language and responds in kind — no configuration needed.

Lead capture

Collect name, email, and phone during conversation. Synced to your CRM via webhook.

Human escalation

One-click handoff to a human agent with full chat history visible.

Chat analytics

Track resolution rate, response time, sentiment, and common query topics.

Widget support tab

Visitors submit tickets with name, email, reason, description, and optional screenshot — right from the widget.

Per-agent configuration

Enable or disable tickets per agent. Customise the dropdown reasons and set a notification email.

Tickets dashboard

View all tickets across agents. Filter by status, search by customer, open threads, add internal notes.

Email notifications

Customer gets confirmation on submit. You get notified on new tickets. Customer emailed on every reply or status change.

Status & priority

Track tickets through Open → In Progress → Resolved → Closed with Low / Medium / High / Urgent priority.

Auto-fill identity

Name and email auto-filled for identified visitors — no re-entry needed if they've used the chat widget.

File upload

PDF, DOCX, TXT, CSV — drag and drop your documents. Agent reads and learns instantly.

Text content

Paste FAQs, product descriptions, or policies directly. Free to use, no storage cost.

URL sync

Point to a webpage and set a sync frequency — daily, weekly, or monthly. Agent stays current.

Semantic search

Agent finds the most relevant content for each query — not just keyword matching.

Multiple sources

Combine files, text, and URLs. Agent draws from all sources to answer comprehensively.

Transparent cost

$0.10/doc/month for files, free for text, $0.05/URL/month. Total shown in dashboard.

Resolution tracking

Every call and chat automatically scored: was the customer's issue resolved?

Sentiment analysis

Real-time sentiment detection — positive, neutral, negative — per conversation and across trends.

CSAT collection

Automatic SMS after every call asking customers to rate 1-5. Scores tracked in your dashboard.

Live monitoring

See active calls in real time with sentiment indicators, duration, and join-to-listen.

A/B testing

Test two agent versions — different greetings, prompts, voices. Auto-detect the winner.

Alerts

Get notified when a call fails, sentiment turns very negative, or a call runs too long.

CSV contact upload

Upload any contact list with phone numbers, names, and custom variables for personalisation.

Scheduled dialing

Set the campaign to start immediately or schedule for a specific date and time.

Rate control

Control calls per minute (1-10) to stay compliant and avoid overwhelming your team.

Campaign analytics

Pick-up rate, answered %, voicemail %, conversion rate — all tracked per campaign.

Pause & resume

Pause any campaign instantly, then resume from where it stopped. Full control.

Outcome tracking

Track what happened on each call — interested, not interested, callback requested, booked.

White-label dashboard

Replace Vokeva branding with your own logo, company name, and brand colors throughout.

Custom domain

Your clients access the dashboard at app.youragency.com — not vokeva.com.

Sub-accounts

Create and manage separate accounts for each client. Each sees only their own data.

Agency dashboard

One master dashboard to oversee all client accounts, usage, and billing.

Client billing

Set your own pricing per client. Invoice them whatever you like — you pay us wholesale.

Onboarding call

Agency plan includes a dedicated onboarding call to get your white-label setup properly.