Apr 2026
v1.5.0
Support Ticket System
Full per-agent support ticket system — visitors can raise tickets from the chat widget, and your team manages them inside the Vokeva dashboard.
- NewSupport ticket widget tab — visitors submit tickets with name, email, reason, description, and optional screenshot
- NewPer-agent ticket configuration — enable/disable tickets per agent, customise dropdown reasons, set notification email
- NewTickets dashboard — view, filter by agent and status, full ticket thread with internal notes and customer replies
- NewEmail notifications — customer receives confirmation on submit; your team notified on new ticket; customer emailed on status update or reply
- NewTicket statuses — Open, In Progress, Resolved, Closed with priority levels (Low, Medium, High, Urgent)
- NewAuto-fill — widget auto-fills visitor name and email if already identified via widget user identification
- ImprovedSidebar navigation updated — Tickets added between Chat Logs and Campaigns
Mar 2026
v1.4.0
A/B Testing, White-label & Sub-accounts
Major platform release adding agency tools and optimisation features.
- NewA/B testing — test two agent variants, auto-detect winner after 100 conversations
- NewWhite-label dashboard — custom logo, brand colors, and domain for agencies
- NewSub-accounts — manage multiple client accounts from one agency dashboard
- NewOutbound campaign manager — CSV upload, scheduled dialing, pick-up rate tracking
- NewCSAT collection — auto-SMS customers after calls, score 1-5, shown in dashboard
- ImprovedLive monitoring dashboard now shows real-time sentiment (positive/neutral/negative)
- ImprovedCall transcripts now include speaker labels and timestamps
Feb 2026
v1.3.0
Conversation Memory & Human Handoff
Agents now remember returning customers and can transfer to humans with full context.
- NewConversation memory — returning callers greeted by name with context from past calls
- NewHuman handoff — transfers to a human agent when triggered, context passed automatically
- NewAlert system — email/Slack notifications for failed calls, negative sentiment, long calls
- New10 industry templates — Customer Support, Sales, Appointment Booking, Restaurant, Real Estate and more
- ImprovedVoice response latency reduced from 900ms to under 800ms average
- FixFixed issue where voice agent would repeat the greeting on reconnect
Jan 2026
v1.2.0
Multi-provider AI & Knowledge Base Upgrade
Added Google Gemini, Anthropic Claude, and DeepSeek support. Rebuilt knowledge base with URL sync.
- NewAnthropic Claude Haiku 3.5 support — best for nuanced, empathetic conversations
- NewGoogle Gemini 1.5 Flash support — most affordable option at $0.075/1M tokens
- NewDeepSeek V3 support — comparable to GPT-4 at 94% lower cost
- NewKnowledge base URL sync — fetch content from a URL on daily/weekly/monthly schedule
- NewFile upload for knowledge base — PDF, DOCX, TXT, CSV support
- ImprovedVoice selector now shows all ElevenLabs voices filtered by language
- ImprovedDashboard pricing now shows per-conversation cost estimate
- FixFixed audio dropout on calls longer than 8 minutes
Dec 2025
v1.1.0
Voice Pipeline & Dashboard Launch
Full voice pipeline with real-time conversation and the complete dashboard UI.
- NewReal-time voice pipeline — browser-based voice agent with Deepgram STT + OpenAI TTS
- NewBarge-in support — user can interrupt agent mid-sentence
- NewFiller words — 30% probability of natural fillers ("Hmm...", "Let me think...") for human feel
- NewFull dashboard — 6-tab agent editor with Model, Voice, Chat, Tools, Analysis, Call Behavior
- NewLive monitoring page — real-time active calls with sentiment indicators
- ImprovedTwilio inbound webhook now supports real-time WebSocket media streaming
Nov 2025
v1.0.0
Initial Launch
Vokeva goes live. Voice + chat AI agents on one platform.
- NewAI agent creation with custom system prompts and greeting
- NewChat widget with embeddable JavaScript snippet
- NewTwilio phone number provisioning and inbound call handling
- NewBasic analytics — call count, resolution rate, avg duration
- NewJWT authentication with signup/login flow
- NewFree plan — 1 agent, 20 voice minutes, 100 chat messages, 100 support tickets/month